Refund policy

Return Window

We accept returns within 14 days of delivery. Requests made after 14 days cannot be accepted.

Condition of Returned Items

To be eligible for a return, items must be:

  • Unworn and unused, with no signs of wear
  • In original condition, including all packaging, pouches, and cards
  • Accompanied by proof of purchase

Items returned in worn, damaged, or incomplete condition will be declined and returned to you at your expense.

Final Sale Items

For hygiene reasons, pierced earrings cannot be returned or exchanged unless they arrive damaged or defective.

The following are also final sale:

  • Gift cards
  • Items purchased during clearance or marked Final Sale

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable service, as we cannot issue a refund for a return we do not receive.

Original shipping charges are non-refundable.

How to Start a Return

  1. Email support@elarestudio.com within 14 days of delivery with your order number and the reason for return
  2. We will confirm your return and send you the return address
  3. Ship the item back within 7 days of our confirmation

Please do not send items back without contacting us first. Returns sent without prior authorization cannot be processed or refunded.

Refunds

Once your return is received and inspected, we will notify you of the outcome by email. Approved refunds are issued to the original payment method within 5 business days. Depending on your bank or card issuer, funds may take an additional 5–10 business days to appear.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@elarestudio.com within 7 days of delivery with photographs of the item and packaging. We will arrange a replacement or full refund at no cost to you, including return shipping.

Exchanges

We do not process direct exchanges. Please return your item for a refund and place a new order for the piece you prefer.

Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, provided the order has not yet been dispatched. Email support@elarestudio.com as soon as possible.